Last Updated: Wednesday, 11 February 2026]
Kapston Home Services (“Kapston”, “we”, “our”, “us”) is committed to protecting the privacy of its users (“you”, “your”). This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian laws.
1. Information We Collect
We collect only data necessary to provide our services, including:
- Name, mobile number, email address
- Address and service location
- Payment and transaction details
- Device and app usage data
- Communication records (calls, chats, emails)
2. Purpose of Data Collection
Your data is collected and used for:
- Account creation and verification
- Booking and fulfilment of services
- Payment processing and refunds
- Customer support and issue resolution
- Partner assignment and service coordination
- Legal, regulatory, and security compliance
3. Data Sharing
We may share your data only with:
- Service partners assigned to your booking
- Payment gateway providers
- Technology, analytics, and communication vendors
- Government or legal authorities when required by law
We do not sell or rent personal data to third parties.
4. Data Security
We implement reasonable technical and organizational safeguards to protect your data against unauthorized access, loss, or misuse.
5. Data Retention
Personal data is retained only as long as necessary to fulfil service, legal, or regulatory obligations.
6. User Rights (DPDP)
You have the right to:
- Access your personal data
- Request correction or updating
- Request deletion (subject to legal requirements)
- Withdraw consent where applicable
Requests can be made via our customer support channels.
7. Policy Updates
Kapston reserves the right to update this Privacy Policy. Continued use of the platform constitutes acceptance of the updated policy.