Kapston Home Services allows flexible cancellations with fair protection for customers and service partners.

Customer-Initiated Cancellations

• Cancellations made within the permitted time window before service are free
• Late cancellations or no-shows may attract a cancellation fee

Platform or Partner Cancellations

• Kapston may cancel or reschedule bookings due to safety, operational, or unforeseen reasons
• In such cases, customers receive afull refund automatically

General

Cancellation fees, if applicable, will be clearly communicated during booking.