Kapston Home Services follows a transparent refund policy aligned with leading payment gateway and marketplace standards.

Refund Eligibility

Refunds may be issued in the following cases:

• Service cancelled by Kapston or the service professional
• Service not delivered as confirmed
• Valid service-related complaint verified by Kapston

Refund Process

• Refund requests must be raised within48 hours of service completion
• Requests can be submitted via the app or customer support
• After verification, approved refunds are processed within5–7 business days

Important Notes

• Refunds are credited to theoriginal payment method only
• Platform convenience or booking fees may be non-refundable

Bank or payment gateway processing timelines may vary