Effective Date: [Insert Date]

By using Kapston Home Services, you agree to the following terms:

1. Platform Role

Kapston Home Services is a technology-enabled marketplace connecting customers with independent service professionals. Kapston does not directly provide home services.

2. User Responsibilities

• Provide accurate and complete information during booking
• Ensure access to service location
• Use the platform lawfully and responsibly

3. Service Partners

• Service professionals are independent contractors
• Service quality is governed by platform standards and partner agreements

4. Pricing & Payments

• Prices may vary based on location, demand, and service scope
• Payments are processed securely via authorised payment gateways
• Kapston is not responsible for third-party payment failures

5. Limitation of Liability

Kapston shall not be liable for indirect, incidental, or consequential damages arising from service delivery.

6. Suspension or Termination

Kapston reserves the right to suspend or terminate accounts for misuse, fraud, or violation of terms.

7. Governing Law

These terms are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of Indian courts.

Grievance Redressal Mechanism

Kapston Home Services is committed to resolving user concerns in a timely and transparent manner.

In accordance with applicable laws, the following Grievance Officer has been appointed:

Grievance Officer Name: [Name]
Designation: Grievance Officer
Email: grievance@kapstonhomeservices.com
Contact Number: +91-XXXXXXXXXX
Office Address: 

Response Timeline:
All grievances will be acknowledged within 48 hours and resolved within 7 working days from the date of receipt.

Users are requested to provide complete details while raising grievances to enable faster resolution.

Customer Support & Escalation Process

Kapston Home Services follows a structured escalation mechanism to ensure fair and prompt resolution of customer issues.

Level 1: Customer Support

For booking, service, payment, or refund-related queries, customers may contact:

• In-app support
• Email:support@kapstonhomeservices.in
• Phone / WhatsApp support

Level 2: Escalation

If an issue is not resolved satisfactorily at Level 1, customers may escalate the concern by emailing:
escalation@kapstonhomeservices.in

Please mention:

• Registered mobile number
• Booking ID
• Nature of the issue

Level 3: Grievance Officer

If the issue remains unresolved, customers may approach the Grievance Officer using the details provided above.

Kapston ensures all escalations are handled fairly, transparently, and within defined timelines.